This privacy policy sets out the privacy practices for AHM Online Proprietary Limited (Registration Number: 2025/283369/07) (“AHM”) and how AHM complies with the Protection of Personal Information Act, No. 4 of 2013. This privacy policy applies solely to information collected by AHM on its website located at www.ahm.co.za (“Website”). This policy will notify you of the following:

  1. what personally identifiable information is collected from you through the Website, how it is used and with whom it may be shared;

  2. what choices are available to you regarding the use of your data;

  3. the security procedures in place to protect against the misuse of your information; and

  4. how you can correct any inaccuracies in the information.


Information Collection, Use, and Sharing

AHM receives, collects, uses, stores and discloses any information you enter on its Website or provide to AHM in any other way. In addition, AHM collects:

  • the Internet protocol (“IP”) address used to connect your computer to the Internet;

  • the customer’s name and/or the names of the representatives of the customers who engage with us on the customer’s behalf;

  • contact information of the customer and/or its representatives such as email addresses, telephone and cellular phone numbers;

  • names and contact information of visitors of the Website;

  • date of birth;

  • demographic information such as postal codes, preferences and interests;

  • login details such as email addresses, passwords, computer and connection information;

  • location and physical address details;

  • payment details such as credit card information (which is encrypted through third party gateways and transmitted to us in a secure way);

  • billing information;

  • purchase history;

  • comments, reviews, feedback and recommendations which may be made from time to time and personal profiles;

  • other information relevant to marketing and customer surveys and promotions, new and existing product offerings and the like; and

  • any other information provided by AHM’s customers or visitors of the Website to AHM whether on the Website or otherwise.

AHM may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.


AHM collects such information for the following purposes:

  1. to supply the goods;

  2. to enable purchasing through the Website;

  3. to facilitating the sale of the goods by AHM to the customer;

  4. providing customers with technical support or assistance;

  5. creating aggregated statistic data which may be used by AHM, its partners, affiliates, employees and/or third parties, as the case may be;

  6. periodic marketing and advertising such as customer surveys, sales, promotions, new and existing product offerings and the like;

  7. internal record keeping and analysis;

  8. auditing purposes;

  9. to be able to market to visitors of the Website and customers by providing general or personalized service-related notices and promotional messages;

  10. market research and review which may be utilised to better improve the goods offered by AHM and/or generally for its business and endeavours as the case may be; and

  11. to comply with any applicable laws and regulations.


AHM is hosted on the Shopify platform. Shopify provides it with an online platform that allows it to sell its products and services to you. Your data may be stored through Shopify’s data storage, databases, and the general Shopify applications. It is your responsibility to review the Shopify privacy policy and terms and conditions before providing any of your personal information to Shopify. AHM accepts no liability whatsoever for any harm, loss or damage whether directly or consequentially arising as a result of your engagement with Shopify or any third party and by engaging with Shopify, you accordingly indemnify AHM against any such harm, loss or damage howsoever arising.


All direct payment gateways offered by Shopify and used by AHM adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by AHM and its service providers.

 

AHM may contact you via email, telephone, text messages, and/or postal mail to notify you regarding a customer account, to troubleshoot problems with accounts, to resolve a dispute, to collect fees or monies owed, to poll its opinions through surveys or questionnaires, to send updates about AHM or its goods or other offerings, or as otherwise necessary to:

  • supply its goods;

  • enforce an agreement with you; or

  • comply with any applicable laws and regulations.

AHM is the sole owner of the information collected on the Website. AHM only has access to/collect information that you voluntarily give it via email or other direct contacts from you. AHM will not sell or rent this information to anyone.


AHM will use your information to respond to you, regarding the reason you contacted it.


AHM will not share your information with any third party outside of AHM’s organisation, other than to:


  1. other AHM partners and/or affiliated entities;

  2. service providers;

  3. contractors;

  4. suppliers;

  5. agents;

  6. professional advisors; and

  7. its directors, officers, shareholders and staff (as may be required),

as necessary to fulfil your request, e.g. to ship an order, source goods, provide a service or for the purpose of marketing.


AHM may use your information or disclose your information to third parties for the purpose of promoting products or services offered by AHM or affiliated companies of AHM. This may include creating and distributing direct marketing material for promotional purposes through methods including emails, phone calls, text messages, Whatsapps or other social media messages.


By engaging the services of AHM and providing AHM with your information, you consent to AHM collecting, using, sharing and disclosing your information in this manner.


AHM will always provide you with an easy option to opt out of direct marketing regarding its products and services.

 

Your Access to and Control Over Information


You may opt-out of any future contacts from AHM at any time. You can do the following at any time by contacting AHM via the email address or phone number given on the Website:

  • see what data AHM has about you (if any);

  • change/correct any data AHM has about you;

  • have AHM delete any data it has about you; or

  • express any concern you have about AHM’s use of your data,

provided that written notice is furnished to AHM within a reasonable time to enable it to comply therewith.


AHM reserves the right in its sole and absolute discretion to cease trading with the customer if consent to collect, use, process, share or disclose the information or data is revoked at any time.

 

Security


AHM acknowledges its obligation to protect your privacy in accordance with the applicable law. AHM takes precautions to protect your information. When you submit sensitive information via the Website, your information is protected both online and offline.

AHM may hold your information in hard copy or electronic storage facilities/databases (Cloud), or by a combination of those means and is stored in a manner that reasonably protects it from misuse, loss and from unauthorised access, modification or disclosure.

The use of Cloud or other services may mean that your information is used or stored on a server located overseas.

Where information is no longer needed for the purpose(s) for which it was obtained, AHM will take reasonable steps (so far as possible and reasonably within AHM’s control) to destroy it, delete it or permanently de-identify it, save for any obligation that may exist in law to keep the information for a certain time period.

Wherever AHM collects sensitive information (such as credit card data), that information is encrypted and transmitted to AHM in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “HTTPS” at the beginning of the address of the web page.

While AHM uses encryption to protect sensitive information transmitted online, it also protects your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which AHM stores personally identifiable information are kept in a secure environment.


AHM confirms that it has taken and implemented reasonable physical, electronic and procedural safeguards to ensure that the information collected from you is secured in order to prevent unauthorised access thereto or disclosure thereof.


Cookies


The Website uses what are known as ‘cookies’. The use of cookies allows for intermediate storage of data and helps to make AHM’s online content more user-friendly, effective and secure. Cookies are small text files that are kept on your computer and stored by your browser.


Cookies do not cause damage to your computer and contain no viruses.


Via your browser settings, you can deactivate the use of cookies, in whole or in part, at any time. However, if cookies are deactivated, you may not be able to use the full functionality of the Website. By not disabling cookies in your browser, you consent to AHM collecting and storing such information in this way.


Google Analytics


For the purpose of recognising trends and improving AHM’s online services, the Website may, from time to time, use ‘Google Analytics’, a web analytics service of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA and Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Dublin, D04 E5W5, Ireland.


Google Analytics employ cookies to analyse your use of the Website. Data generated by a cookie about your use of the Website (including your IP address) is transferred to one of Google’s servers in the US or Ireland, where it is stored. Google uses this data to evaluate your use of the Website, create reports about activity on the Website and provide other services related to the use of the Website and the Internet. Google may also transfer this data to third parties if it is legally required to do so or to enable third parties to process the data on Google’s behalf. Under no circumstances is your IP address associated with other Google data.


By using AHM’s services and providing your information, you consent to your data and information as provided by you to be collected, processed and stored by Google in the above manner and for the above-mentioned purpose.

 

Updates


AHM reserves the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the Website. If AHM makes material changes to this policy, it will notify you here that it has been updated, so that you are aware of what information it collects, how it uses the information, and under what circumstances, if any, it uses and/or discloses it. 

 

Questions and Contact information


If you would like to: access, correct, amend or delete any personal information AHM has about you or if you have any enquiries, you are invited to send a mail to: customercare@ahm.co.za.